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FAQS

Do I need to have an account to order?

No, you can also place an order as a guest.

What payment methods do you accept?

We accept all major credit cards (VISA, AMEX, MasterCard, DISCOVER, Diners Club) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

If you need to cancel your order while it has not shipped yet, please contact us.
Items that have been shipped cannot be canceled.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.You can also get your logistics information by contacting us.

When will my order arrive?

Usually the package will be delivered within 6-10 business days, and it may be delayed due to logistics and other reasons

How do I return an item?

Returns or exchanges must be requested within 10 days of receipt.If you need to return or exchange goods, return labels, logistics information, etc., please contact us and we will provide you with detailed self-service tutorials.

What if the item(s) I received are defective/incorrect/damaged?

If you receive incorrect, missing and/or defective items, please contact us within 10 days of receiving your order. We will do our best to resolve your case as quickly as possible.

How long is the returns process?

Return and warehouse quality inspection: 5 business days.Refund: 1-2 business days.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 1-3 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you need to return goods for refund or exchange, you can click this link to our messenger. We provide 24/7  after-sales service on messenger: https://m.me/monfutureshop